Complaints – Flying Calls

Complaint

Comprehensive Grievance Redressal Framework

Our Service Excellence Commitment

At Flyingcalls, we maintain the highest standards of service quality and transparent communication. We understand that service concerns may arise, and we have established a multi-tier grievance resolution system in complete compliance with SEBI (Research Analysts) Regulations, 2014.

Internal Complaint Resolution - Tier 1

Direct Resolution Process

Designated Grievance Officer: Arjun L

Email: flyingcalls@gmail.com

WhatsApp: +91 83000 68384 (Chat only)

Resolution Timeline: Maximum 21 days from complaint receipt

Response Method: Written confirmation via email with resolution details

Eligible Complaints Include

Non-receipt of research reports or recommendations
Missing pages or technical issues with report downloads
Service delivery delays or quality concerns
Communication gaps or delayed responses
Technical problems with Telegram alert delivery
Billing discrepancies or payment processing issues
Any other deficiency in contracted research services

External Resolution Channels - Tier 2

SEBI SCORES Platform

Website: https://scores.sebi.gov.in

Mobile App: Available on Google

Process: Two-tier review system with RAASB (BSE Limited) and SEBI

Documentation: Maintain complete complaint correspondence records

SCORES Platform Benefits

Online Dispute Resolution - Tier 3

Smart ODR Platform

Website: https://scores.sebi.gov.in

Services: Professional conciliation and arbitration

Specialization: Securities market dispute resolution

Process: Alternative dispute resolution mechanism

Research Analyst Administration and Supervisory Body (RAASB)

Current RAASB: BSE Limited

Flyingcalls Enlistment Number: xxxx

Function: Primary oversight and supervision of research analyst activities

Contact: Through SEBI SCORES platform or direct RAASB channels

Physical Complaint Submission

SEBI Office Address:
Office of Investor Assistance and Education Securities and Exchange Board of India SEBI Bhavan,
Plot No. C4-A, ‘G’ Block Bandra-Kurla Complex,
Bandra (E) Mumbai – 400051.

Effective Complaint Guidelines

For Optimal Resolution

Clear Description: Provide detailed explanation of the service issue
Reference Information: Include subscription details, payment receipts, or communication records
Expected Outcome: Specify the resolution you're seeking
Professional Tone: Maintain respectful and constructive communication
Complete Documentation: Attach all relevant supporting materials

Required Documentation

Service subscription agreement or confirmation details
Payment receipts and transaction confirmations
Email or WhatsApp communication records with our team
Screenshots of technical issues (if applicable)
Timeline of events leading to the complaint

Complaint Prevention Measures

Proactive Service Quality

Regular monitoring of service delivery standards
Client feedback collection and analysis systems
Continuous technology upgrades and system improvements
Staff training programs on customer service excellence
Transparent communication about service changes or updates

Quality Assurance Framework

About Company

We specialize in providing professional research analyst services that help our clients build sustainable wealth while managing downside risks effectively.

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About Company

We specialize in providing professional research analyst services that help our clients build sustainable wealth while managing downside risks effectively.

Resources

Products

Contact

Feel free to contact & reach us !